Payment Policy
Guidelines for invoicing, secure payments, and refund protocols across our operating subsidiaries.
Methods of Payment
Secure Checkout: We use Stripe for all credit/debit card transactions, ensuring PCI-compliant security.
Bank Transfer: For high-value advisory or corporate projects, BACS/CHAPS transfers are accepted via pro-forma invoice.
Refunds & Cancellations
Advisory Sessions: Cancellations made 48 hours prior to the session are eligible for a full refund or re-scheduling.
Project Fees: Management and project fees are generally non-refundable once work has commenced, as per service-specific contracts.
Invoicing & VAT
Invoices are generated automatically upon purchase or contract agreement. Unless otherwise stated, all pricing displayed is subject to VAT at the prevailing UK rate (currently 20%). Valid VAT receipts are provided for all transactions.